Privacy Policy
1. Introduction
Elite Cycle Detailing is committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your information in accordance with the UK GDPR and Data Protection Act 2018.
2. Information We Collect
- Name
- Contact details (email address, phone number, home address if needed for mobile services)
- Payment details (processed securely via third-party platforms, we do not store card details)
- Booking and service history
- Feedback or reviews
3. How We Use Your Information
- To process and manage bookings
- To communicate with you regarding appointments or service updates
- To improve our services based on your feedback
- To comply with legal obligations
- For internal record-keeping and analytics
4. Sharing Your Information
We do not sell, trade, or rent your personal data to third parties.
We may share your information with trusted service providers (e.g., payment processors) only to the extent necessary to perform our services.
5. Data Security
We take appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse. All digital records are stored securely, and physical documents (if any) are kept in locked storage.
6. Your Rights
You have the right to:
- Access the data we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your personal data (subject to legal requirements)
- Object to the processing of your data
- Lodge a complaint with the Information Commissioner's Office (ICO)
7. Cookies and Website Tracking
Our website may use cookies or similar technologies to improve user experience and gather basic analytics. By using our website, you consent to the use of cookies. You can manage or disable cookies in your browser settings.
8. Retention of Data
We will retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and where appropriate, notified to you directly.